Privacy Policy

Effective Date: 2025
Applies to: All users and customers of Master Mental Resilience (PTY) Ltd – https://mentalresilience.co.za/

At Master Mental Resilience (PTY) Ltd, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other relevant South African privacy laws.

1. Who We Are

Master Mental Resilience (PTY) Ltd is a South African-based e-commerce business operating through https://mentalresilience.co.za/
We process your personal information as a responsible party under POPIA.

2. What Personal Information We Collect

We may collect and process the following types of personal information:

Identity Information: Full name, ID number or company registration number
Contact Information: Email address, phone number, physical/delivery address
Payment Information: Payment card details (handled securely via third-party payment processors)
Order Details: Purchase history, delivery preferences, order issues
Technical Data: IP address, device type, browser type, location, cookies, usage data

3. How We Collect Your Information

We collect personal information:

Directly from you when you register, place an order, or contact us
Automatically through cookies and similar technologies when you use our website
From third-party service providers (e.g., payment gateways, delivery services)

4. Why We Collect Your Information

We use your personal information to:

Process and deliver orders
Verify identity and payment
Communicate order status and promotions (with your consent)
Comply with legal and regulatory obligations
Improve and secure our website and services

We do not sell or rent your personal information. We may share it with:

Payment processors (e.g., Peach Payments) to complete secure transactions
Delivery services to fulfill your order
IT service providers for hosting and system support
Regulators or authorities, when legally required

All third parties are required to comply with data protection regulations and only process your data for the specific purpose agreed upon.

6. Data Protection and Security

We take appropriate and reasonable technical and organizational measures to safeguard your personal information against loss, misuse, unauthorized access, disclosure, or alteration, including:

SSL encryption
Access controls and firewalls
Secure data hosting environments
Regular security audits

7. Your Rights Under POPIA

You have the right to:

Access your personal information
Correct or update your information
Object to or restrict certain processing
Withdraw consent (where applicable)
Request deletion of your data (unless retention is required by law)

To exercise any of these rights, please contact our Information Officer at:
📧 info@mentalresilience.co.za

8. Cookies and Tracking

Our website uses cookies to enhance your experience and analyze website traffic. Cookies may collect:

Session information
Preferences and settings
Shopping cart activity

You can control or disable cookies through your browser settings.

9. Children’s Privacy

We do not knowingly collect personal information from anyone under the age of 18 without parental consent. If we discover that we have collected information from a minor without consent, we will promptly delete it.

10. Retention of Data

We will retain your personal information for as long as necessary to:

Fulfill the purpose for which it was collected
Comply with legal, tax, or accounting obligations
Resolve disputes and enforce agreements

Once the retention period expires, personal data is securely destroyed.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the website after such changes constitutes acceptance.

12. Contact Us

If you have questions or concerns about how we handle your personal information, please contact:

Information Officer
📧 info@mentalresilience.co.za
🕒 Mon–Fri, 9:00 AM–5:00 PM